Shipping Policy

At Vibesole Solutions, we aim to deliver your footwear quickly, safely, and affordably. Please read our shipping guidelines below.

1. Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders placed on weekends or holidays will be processed on the next working day.

  • You will receive an SMS/Email confirmation once the order is packed and dispatched.

2. Delivery Time

Delivery timelines vary based on your location:

  • Metro Cities: 3–5 working days

  • Major Cities: 4–7 working days

  • Small towns & rural areas: 5–9 working days

Please note: Delivery delays may occur due to unavoidable circumstances like weather, festivals, logistics delays, or courier restrictions.

3. Shipping Charges

  • We offer Free Shipping on orders above a certain amount (optional—tell me if you want to include it).

  • Standard shipping charges (if any) will be shown at checkout before payment.

4. Cash on Delivery (COD)

  • COD is available in selected pin codes.

  • COD orders may take extra processing time due to verification calls/messages.

  • Additional COD charges (if applicable) will be displayed during checkout.

5. Order Tracking

Once your order is shipped, you will receive:

  • A tracking link

  • Courier partner name

  • Tracking ID

You can track your order anytime until it is delivered.

6. Incorrect or Incomplete Address

If the shipping address is incorrect, incomplete, or unreachable:

  • Delivery may be delayed

  • Return-to-origin (RTO) charges may apply

  • Customer may need to provide updated address details

Please double-check your address before placing an order.

7. Courier Partners

We work with trusted courier partners such as:

  • Delhivery

  • Blue Dart

  • Ekart

  • Ecom Express

  • DTDC
    (or any others you prefer)

Our goal is to ensure safe, fast, and reliable delivery.

8. Undelivered or Lost Packages

If your package is delayed, lost, or undelivered:

  • Contact our support team immediately

  • We will coordinate with the courier and resolve the issue

  • Replacement or refund will be processed if confirmed lost

9. Contact Us

For shipping queries, contact:

📧 Email: vibesolesolu@gmail.com
📞 Phone: 9708483673 / 9708098036